1. Draft policy notice
This page is a simple draft for website structure and will be updated with client-approved return and complaint-handling terms before final publication.
Draft Business Policy
Return Policy
General information for product concerns and business supply review. Final return terms will be confirmed in writing for each order.
Last Updated:
28 September 2026
Report product concerns promptly after delivery.
Keep order, batch, shipment, and supporting evidence available.
Resolution depends on the approved commercial terms and review.
2. Business supply review
Product concerns must be reported to Apindex promptly after delivery with the order reference, batch information, photographs where relevant, and a clear description of the issue.
3. Product and documentation checks
Return, replacement, credit, or other resolution options depend on the product type, agreed commercial terms, transport condition, documentation, and the outcome of the review.
4. Contact for support
For a product concern, contact info@apindexpharma.com with the relevant order and shipment details so the team can review the matter.
For privacy, compliance, or website content questions:
Email info@apindexpharma.com or visit the Contact page.